Most of our products are vegan, however there are a few products which may contain ingredients derived from animals (beeswax, lanolin, etc.). As a reminder, please ensure to review the ingredients list listed on the product page prior to purchasing.

Absolutely not! The Holistic Haven is completely a cruelty free brand. We will never test any of our products on animals.

Teas that are not loose herbs are packaged in biodegradable sugarcane based tea pyramid teabags sourced in Canada.

Proper storage of essential oils is crucial to maintain their potency and efficacy over time. Here are some tips on how to store essential oils: Cool and Dark: Essential oils are sensitive to light and heat, so store them in a cool, dark place away from direct sunlight. A cabinet or drawer works well. Tightly Sealed: Keep the lids of the essential oil bottles tightly sealed when not in use. This helps prevent oxidation and evaporation of the oils. Vertical Position: Store the bottles in an upright position to minimize the risk of leaks and spills. Avoid Extreme Temperatures: Keep essential oils away from extreme temperatures, such as in the bathroom (due to humidity) or near heating sources. Keep Away from Children and Pets: Essential oils are potent and should be kept out of reach of children and pets. By following these storage tips, you can prolong the shelf life and effectiveness of your essential oils, ensuring that they remain potent and ready to use whenever you need them.

Essential oils can offer a myriad of benefits for your health and well-being. Each oil has its unique benefits, whether it's supporting respiratory health, soothing sore muscles, or uplifting your mood. Incorporating essential oils into your daily routine, whether through diffusing, topical application, or inhalation, can be a wonderful addition to your holistic health practices. The benefits of essential oils can be experienced through various methods of use, including aromatherapy and topical application. It's important to note that while essential oils can complement a holistic wellness routine, they're not a substitute for medical treatment. If you have specific health concerns or conditions, it's always best to consult with a qualified healthcare professional before incorporating essential oils into your regimen.

Using essential oils around pets, especially dogs and cats, requires caution and awareness of their unique sensitivities. While some essential oils can be beneficial for pets, many can be toxic if used improperly. Before using any essential oil around your pets, it's important to consult with your veterinarian. They can provide guidance based on your pet's health, age, and species. If your vet approves, some essential oils can be diluted and diffused in a well-ventilated area. Always start with a minimal amount and observe how your pet reacts. Never apply essential oils directly to your pet's skin, as their skin is more sensitive than humans. Cats, in particular, lack certain liver enzymes to metabolize oils, making them more susceptible to toxicity.

All of our essential oils are pure with no additives or fillers. We source our oils from reputable suppliers who adhere to strict standards of quality and purity. Each batch of essential oil undergoes rigorous testing to ensure it meets our high standards before being offered to our customers. We're committed to transparency, so if you have any specific questions about a particular oil or its sourcing, feel free to reach out. We believe in the power of pure, natural ingredients, and we're dedicated to providing the best quality oils for your holistic well-being.

We hope to be able to offer international shipping in the future. However we are only shipping through out Canada.

In the event that you have entered the wrong shipping address when placing your order, please contact us as soon as possible and we will do our best to assist you with any corrections. Please note that once your package has been shipped, we are unable to make any changes.

Due to the nature of our products and the potential risk for tampering, we do not accept returns or exchanges. If a product arrives damaged or defective please contact us within 48 hours of receipt and we will gladly send a replacement once photographic proof of damage has been received.

All orders are typically fulfilled within 5-10 business days. Once your package has been shipped, you will immediately receive a notification to the email address provided. Please understand that once we ship your package, the exact delivery time is out of our direct control. If you have any issues with your order during transit, please first contact the carrier as noted in your shipping notification email. Please Note: The Holistic Haven is not liable for any customs or clearance charges incurred. We are not responsible for lost, stolen or delayed packages once they have been received at the post office.